DIY Comfort Depot Reviews Gaithersburg

DIY Comfort Depot has the best team of employees around! Our staff includes experienced installers, friendly customer service representatives and a service staff with years of experience!

Based on 32 reviews
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Rheem Quality

I had a Rheem system for over 21 years in my home with only minor repairs over the life of the unit. This is why I chose to purchase a new Rheem 15 SEER, 3ton unit to replace the old one. Hopefully, with proper maintainance ,this system will last as long. The installers were very professional and informative explaining the whole installation process. They took the time to answer any questions along the way. All in all, this was a great experience and I would recommend DIY Comfort Depot to anyone in need of a new heat pump system.

Joseph thank you for the kind words and letting people know what a great system Rheem is. Price, reliability and comfort are the high points! Enjoy the new system and let us know how else we can help in the future.
New Goodman System

The Goodman 3.5 Ton 16 Seer 80K 2 Stage ECM System is excellent. The install team was professional. They were prompt in the arrival time quoted and installed my furnace and A/C unit in a little over 6 hours. The system is fine, with the ability to program unit from your cell phone! The only thing I didn't like is the size of the program dial on the wall. I wish it was a little smaller. It made me happier when they moved the wall plate for dial from a horizontal position to vertical position, as wall has wallpaper and it looked better that way.

Janis thanks again for choosing DIY Comfort Depot. I love the ability to control your system from your phone. Enjoy the awesome system!
Trane 2.5 Ton XR14 Heat Pump System

Excellent sales staff, price, and top notch installation. Very satisfied

Joe I am so glad we could help you guys out! Your two new Trane systems in your home will give you years of reliability. Let us know how else we can help in the future!
Exactly as advertised

I love the straightforward pricing model. Installed in 4 hours with no issues. Working well. The techs who came were great to work with.
Other HVAC companies wanted more than twice as much for the EXACT SAME SYSTEM! I highly recommend DIY Comfort Depot.

Ken thank you very much for choosing DIY Comfort Depot. The system looks great! Thanks again for the review!
5/5

Goodman 14 Seer 2.5 Ton Heat Pump Complete System With Heat Strip

Best place for new heat pump

Best HVAC buying experience ever! Justin, Jeff, and Brian were helpful and professional at all times during product selection, estimate, and installation. The entire process exceeded my expectations. I really liked the text updates and on time appointments. My family loves the comfort of our new heat pump and at such a great price.

Thank you very much for choosing DIY Comfort Depot. We are so fortunate to have an amazing crew. Glad we got you back up running for the holidays.
Excellent service - quick and hassle free

These guys are the best! Justin and Will and his crew did an excellent job! The process was smooth and quick! I'm so happy I came across these guys and I recommend them 100%.

Congrats On The New Energy Star System! Thank you for choosing DIY Comfort Depot!
Excellent

Excellent Service, The installation went smoothly, The install team was profession and friendly. They answered my questions while they worked. I highly recommend DIY Comfort Depot and their installation team to anyone that needs to replace a system. It was a pleasure working with them.

Hi Linda! We work very hard to make the process of replacing your heating and cooling a great experience. Our installers are the true hero’s. Enjoy your new system and give us a call if you need anything else!
DIY Comfort depot

Honest, quick delivery and good customer service.

We pride ourselves with the fasted turn around time! Thanks for choosing DIY Comfort Depot!
Professional

Amazing crew, got my unit in one day. Delivered 3 h after I check out.
I got 2.5 ac/furnace Goodman and I’m very happy.

5/5

Rheem 2 Ton 16 Seer A/C & Cased Coil

Amazing!!

My two children have suffered from contact dermatitis ( allergy to harsh chemicals) and I have been buying expensive laundry detergent to make sure their clothes are clean but not irritate their skin. Well I just got my new Laundry Scrubber and so far so good. I recommend this product to anyone that wants to save money!

This was a pleasure

Its never fun when your air conditioning goes down and you’re in need of replacement equipment.

This company was just terrific with everything.

Their price was more than fair. The technician Wilbur arrived during the time we were promised and was extremely thorough. He was very patient and explained everything to me. He made recommendations and gave me pointers on maintaining my HVAC system. I could easily tell that he cared very much about the quality of his work and the satisfaction of his clients.

Joel it was a pleasure to help you out with your new system! Let us know how else we can help in the future!
Excellent Product and Service

The product pricing and service I received from DIY was the best I have received since arriving in Maryland 23 years ago.

N
Basic A/C and Cased Coil Installation
N.V.H.
Northern Virginia Homeowner

It's been a month since I had the 2 units installed. I needed to replace two outdoor Heat Pumps and matching indoor coils. The install service was prompt. Just one day after placing an online order. Before placing the order I consulted with Justin Riley (both online and by phone) who was vary knowledgeable and understood the HVAC units I needed to replace. I was replacing old R22 (Freon) with new higher efficiency R410a refrigerant. The install required the replacement of both indoor and outdoor units. My concern was whether they could use the existing refrigerant lines that ran through the house. Justin assured me they could and explained how. The install crew was on time and vary careful to cover the work sites and paths to the work sites with drop clothes and plastic runners. They even put on hospital shoe booties whenever they entered the house. Even though the size and shape of the old units being replaced was not identical to the new, custom adapters were created and the installation went without incident.

After a month the units are functioning as expected and the house is comfortable. I just got my first power bill since the install and it was much lower than the previous month. Actual savings? only time will tell.

Bottom line, I would recommend these guys to anyone who needs HVAC parts or service.

This install turned out fantastic! I am so glad we could help out! Let us know if you need any maintenance!
Thanks for making this process easy

I purchased 1 goodman 14 seer 2 ton heat pump along with an installation package from DIY comfort depot. Everything about the transaction from payment to installation was seamless. They heave really simplified the process of buying and installing a heating and cooling system.

Great job!

Was pleased by the job.

Thank you for choosing DIY Comfort Depot! We love our customers! Congrats on the new system, if you need anything feel free to contact us. Thanks again Samsin.
What a surprise!

I had never heard of this company until I stumbled upon it while searching for a new AC unit. My first surprise was that the owner responded to my questions when I submitted an inquiry. Then we discussed what I needed and how much it would cost. Please contact DIY if you need a new AC unit, you will save thousands of dollars and the work is great. It's professional and guaranteed. He even did all the work by himself when his team called in sick! F.H. Furr is too expensive, much too expensive. DIY gives you the same quality, at a much reduced cost and the appointment is quicker.

Glad we could help out Terry. Thanks for sharing such kind words, we work really hard to make sure we have happy customers! Enjoy the new system and thank you for choosing DIY Comfort Depot!!
R
Goodman Complete Gas System 3 Ton 14 Seer A/C GSX140361, 80k 80% Gas Furnace GMS80804B, Cased Coil CAPF3636B6
R.P.
HVAC Made Easy

Outstanding experience all around from customer service, pricing, flexibility and value. I highly recommend anyone in need of hvac services to check out DIY Comfort Depot first. I wish more household services/projects could be this easy.

B
Basic Gas Furnace/AC Combo Installation
B.R.
Amazing Company and Staff!!!!

What a breath of fresh air. Justin and DIY Comfort Depot are so passionate about what they do. Best customer service I have experienced in a long long time.
I contacted Justin and sent over pics of my system. I chose to go with a high efficiency model furnace. The installers from Accel were just as amazing. Drop Clothes down over the basement and they left my house cleaner than when they got here. Could not be happier. Saved A TON. Thanks again team DIY Comfort Depot.

Amazing Company and Staff!!!!

What a breath of fresh air. Justin and DIY Comfort Depot are so passionate about what they do. Best customer service I have experienced in a long long time.
I contacted Justin and sent over pics of my system. I chose to go with a high efficiency model furnace. The installers from Accel were just as amazing. Drop Clothes down over the basement and they left my house cleaner than when they got here. Could not be happier. Saved A TON. Thanks again team DIY Comfort Depot.

Excellent job under an emergency situation

Thanks for your timely work. Starting on a Sunday night through Tuesday you guys were able to deliver and install at a reasonable price an AC. Thanks again to Justin and Mike.

So happy that your emergency was solved. We are here for you, thanks again for choosing DIY Comfort Depot!
Very happy customer!

After a very frustrating and unproductive time with our home warranty company over our failed AC unit, I found Justin Riley and DIY Comfort Depot online. I was very impressed with Justin's business model, commitment to fast service and very good prices, and I went with him instead. Add Mike Tetteris and his excellent crew to the mix for a fast and professional installation, and what a great decision it was. Thanks a million Justin and Mike!

Randy thank you so much for the kind words. Happy customers put a smile on my face! I am glad your AC is back up and running. Thanks again for choosing DIY Comfort Depot and let us know if you need anything at all. Enjoy the new system!
Great Customer Service

Great communication and great product. Corner of the evaporator coil case was damaged slightly but it didn't effect the unit. Shipping was fast and efficient.

4/5

good price, but it would have been nice to know that there wouldn't be much help getting the unit into a vehicle.

We appreciate your business and your feedback. We do run a limited staff on the weekends but do stay open 7 days a week to help customers with scheduling a pick up. Let us know if there is anything else we can do for you in the future and thank you for choosing DIY Comfort Depot.
5/5

Rheem 2.5 Ton 14 seer A/C With Matching Coil

Justin saved us from a tough spot

Justin gave us a call back on Father's Day Sunday with a great price and a service reference. We had previously been taken advantage of by another HVaC contractor. Justin to the rescue - we had a new unit installed 2 days later.

Thank you so much for choosing DIY Comfort Depot. We understand that going thru the process of replacing a heating and cooling is an interruption to everyday life. We provide a quick, money saving solution to get you back to your normal life ASAP! Enjoy the new system and let us know if there is anything else we can help you with in the future! Thanks again! Justin Riley
S
Rheem 1.5 Ton RP1418AJ1NA , Rheem Air Handler RH1T2417STANJA, TRXBH1724A05J Heat Pack, Honeywell Pro 5000 Thermostat, Customer Return Box
S.S.
Rheem 1.5 Ton Heat pump system review

Spoke to Justin and provided great help and support until installation was done. Instant communication and referral to installer helped the process to complete fast. Very ethical & honest person IMO. Will definitely buy from diycomfortdepot.com again.

I am glad we could help! Let us know if we can help in the future.
Best place to go for a new HVAC system!

Justin made the process of finding a new AC system easy and cost effective. He takes the time to answer questions and has passion about his company!

We appreciate your business with DIY Comfort Depot and your kind words Ed, I am glad we could help!
Great Customer Service

After looking at multiple companies to order my AC I picked Comfort Depot. I tried to contact other vendors by phone and none of them were responsive. The minute I called comfort depot Justin answered and helped. I ended up having to call multiple times with new questions and every single time he answered and helped me. Best customer service I have had in a long long time. Thanks Justin and Comfort Depot!

Thank you very much for the kind words and your purchase Bob. I am glad you are happy with our service, at DIY Comfort Depot we strive for the best customer service anywhere!
Easy Process

I saw the ad on Facebook for a new Heat Pump System and I went to the website. I emailed a few questions I had about warranty and delivery. They delivered my new Rheem Heat Pump the next day to my house. I saved a ton of money since my builder installed it.

This company is new and there customer service was great. Thanks guys!!

Great Service

I ordered a new rheem 2 ton heat pump system and it was easy. The units arrived the next day with no damage. I will use this site in the future.